Concierge
Austin, Texas - Full Time

The (Location) is looking for an experienced, dynamic individual to fill the critical role of Hotel Concierge.

The Concierge is responsible for providing attentive, courteous and efficient service to all guests throughout their stay and assisting guests with personal services.  He/she may be responsible for taking messages, arranging or giving advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.  He/she is expected to actively develop superior service skills in dealing with clients, guest, and co-workers.

EDUCATION & EXPERIENCE

  • Experience in boutique hotels or a related field required.
  • Must be very knowledgeable about the area.
  • High school diploma or equivalent required.
  • Must have a valid driver’s license.
  • MVR must meet LodgeWorks/Brand qualifications.
  • Must be fluent in English.

SERVICE ATTITUDE AND COMMUNICATION

  • Maintain high standards of personal appearance and grooming, which include compliance with LodgeWorks/Brand dress code and uniform requirements.
  • Maintain a professional and friendly demeanor at all times.
  • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
  • Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees.
  • Demonstrate a genuine care and commitment to guest service.
  • Greet and welcome all guests approaching the front desk or concierge desk in accordance with LodgeWorks/Brand standards.
  • Develop a team player attitude for the good of the hotel.
  • Focus on his/her role in contributing to the guest satisfaction survey.
  • Attend guest functions willingly if requested.

CONCIERGE RESPONSIBILITY

  • Make dining and other reservations for guests and obtain tickets to events.
  • Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
  • Make travel arrangements for sightseeing and other tours.
  • Receive, store, and deliver luggage and mail.
  • Pick up and deliver items or run errands for guests.
  • Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.
  • Arrange for the replacement of items lost by travelers.
  • Arrange for interpreters or translators if a guest requires such services.
  • Plan special events, parties, and meetings, which may include booking musicians or celebrities to appear.
  • Give tours when requested.
  • Perform office duties on a temporary basis when needed.
  • Be familiar with all LodgeWorks/Brand policies and hotel rules, as well as hotel terminology.
  • Develop full understanding of hotel amenities and services.
  • Understand emergency procedures and be prepared to help when necessary.
  • Be able to perform all duties of a Guest Service Representative and assist as needed at the Front Desk.
  • Ensure correct and accurate cash handling while at the front desk.
  • Use proper radio etiquette when communicating with other employees.
  • Perform any other duties as requested by management.

The Hotel is a part of LodgeWorks, a hotel management and development company based in Wichita, Kansas with 950+ employees nationwide.  Our multi-brand strategy includes Archer, Hyatt Place, HYATT house, Aloft, Hilton Garden Inn, Hampton, and other high quality, nationally branded products.  We are industry innovators with a rich history and a strong family culture. At LodgeWorks, hospitality is more than just the industry in which we work.  It defines everything we do.  Hospitality is the single most important element of our organization – the foundation upon which everything is built.

Our benefits include: Medical, Dental, Vision, PTO, 401(k) with employer match, Term Life Insurance at no cost to the employee, additional Supplemental Term Life Insurance available at a minimal cost to the employee, Long and Short-Term Disability benefits at no cost to the employee, and much more for full-time positions.

We are an equal opportunity employer and have a lot to offer individuals interested in joining our team.

Aloft Austin is in The Domain — a pedestrian-friendly, open-air lifestyle center. The hotel is surrounded by restaurants and shopping, is anchored by Neiman Marcus and is minutes to the Arboretum Mall, J.J. Pickle Research Campus and numerous high-tech headquarters. Aloft Austin is approximately 30 minutes from the Austin-Bergstrom International Airport and less than 20 minutes north of downtown Austin.